Need Help?

Our dedicated customer support team is here to assist you with any questions about your DERMXELL⁺ experience, orders, or skincare journey.

DERMXELL⁺ Customer Care

Operated by Aqualanes Limited
Customer Support Department
Global Skincare Solutions

Phone Support

International: +852 (6516 5836)
Mon-Fri: 9 AM - 5 PM HKT

Email Support

General Inquiries: support@dermxell.com
Orders & Shipping: support@dermxell.com with subject "Orders & Shipping"
Medical Questions: support@dermxell.com with subject "Medical Questions"

Response Times

Email: Within 24 hours
Phone: Immediate assistance
Medical Queries: Within 48 hours

First Name *

Last Name *

Email Address *

Phone Number

How can we help you? *

Order Number (if applicable)

Please share more details about your inquiry *

Important Legal Notice

Medical Disclaimer: If you are experiencing adverse skin reactions, please discontinue product use immediately and consult a healthcare professional. This form is for customer service purposes only and does not constitute medical advice.

What to Expect

General inquiries: Response within 24 hours
Order issues: Priority response within 12 hours
Medical concerns: Forwarded to qualified personnel within 48 hours
International customers: Additional time may be required for shipping inquiries

Menu

Your cart is empty

Cart • 0 items

Shipping Protection