Contact
Dermxell⁺ is just as devoted to responsive service as we are to cutting-edge skincare science. Whenever you have a question—about an ingredient, a tracking glitch, or even a bold idea for our next launch—reach out and a trained Customer Care Specialist will step in.
Quick tip: Your answer might already be waiting for you. Browse our FAQ page first for instant solutions on ordering, shipping, returns, and more. It’s the fastest route to the most common answers.
How to Reach Us
Email
Write to support@dermxell.com any time, day or night. We acknowledge most messages within one business day and aim to provide a full resolution within 48 hours.
Mail
Dermxell⁺ Customer Care
Unit C,12/F, Hang Cheong Factory Building, No.1 Wing Ming Street, Cheung Sha Wan, Kowloon, Hong Kong
(Include your order number and preferred email so we can respond swiftly.)
What We Handle
- Product expertise – ingredients, usage tips, and skin-compatibility questions
- Order support – status updates, tracking help, address adjustments
- Returns & warranties – initiating returns, exchanges, or device warranty claims
- Feedback loop – compliments, concerns, or ideas for future innovations
Our specialists are available 24 hours a day, seven days a week and will stay with you until your request is fully resolved.