Return & Refund

Last Updated: October 14, 2025
Operated By: Eunly Limited (“Company”, “we”, “our”, or “us”)

This page governs returns and exchanges for orders displayed on Google (Google Merchant Center) and shipped to the United States.

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1) Return Window & Eligibility

• Return window: 30 days from the delivery date.
• Non-defective items: Accepted only if new / unused and in original, unopened packaging with all inserts and accessories.
• Defective / Damaged items: Accepted even if opened or used after inspection and confirmation of the issue.

2) Exchanges

• Exchanges accepted. Like-for-like exchanges or approved upgrades (customer pays any price difference) are available after we receive and inspect the returned item.

3) How to Start a Return (RMA Required)

• Email support@dermxell.com with subject “Return – [Order #]” within 30 days of delivery.
• We will reply with a Return Merchandise Authorization (RMA) and the return address.
• Method: Returns are by mail only. Please ship with tracking and adequate packaging.

4) Return Shipping & Labels

• Non-defective returns: The customer is responsible for the return shipping label and cost.
• Defective / Damaged items: If we confirm a defect or carrier damage, we cover reasonable return shipping.

5) Condition Requirements

• New-only (non-defective): Must be unopened, unused, unaltered, and in original retail packaging with all materials.
• Opened / used items: Eligible only when the return reason is defective or damaged.

6) Fees & Refund Timing

• Restocking fees: None.
• Refund processing time: Refunds are issued to the original payment method within 7 business days after the returned item is received and passes inspection. Bank processing times may add 3–10 business days.

7) Refund Scope

• Refund covers the product purchase price only.
• Original and return shipping fees are non-refundable except for confirmed defective or damaged items.

8) Gifts & Promotions

• Orders with a complimentary gift must return the gift unused and unopened with the qualifying order.
• If the gift is not returned, its retail value may be deducted from the refund.

9) Items Not Eligible

• Returns without an RMA or beyond the 30-day window.
• Non-defective items that are opened / used or missing packaging / components.
• Items damaged due to improper return packaging or shipped to the wrong address.

10) Contact