Terms of service

Last Updated: October 14, 2025
Operated by: Aqualanes Limited ("Company", "we", "our", or "us")

1. INTRODUCTION AND SCOPE OF SERVICES

Aqualanes Limited operates the DERMXELL⁺ website and online store, powered by Shopify Inc., to provide customers with a curated shopping and product-discovery experience for premium cosmetic and anti-aging products. As the exclusive operator of the DERMXELL⁺ brand and associated digital properties, Aqualanes Limited provides these Services in conjunction with approved technology partners including Shopify, AppLovin Corporation, Google LLC, Meta Platforms Inc., TikTok, and other approved digital advertising networks.

These Terms of Service govern your access to and use of our website, mobile applications, product purchases, customer service interactions, and any engagement with our advertising content across all approved digital channels. By accessing, using, or interacting with our website, store, Services, or associated advertising channels, you acknowledge that you have read, understood, and accepted these Terms of Service and agree to be bound by all provisions contained herein.

Critical Advertising Platform Compliance Declaration

This Terms of Service document has been specifically designed to ensure compliance with all major advertising platform policies and requirements. By accessing our Services, you acknowledge compliance with AppLovin Corporation, Google LLC, Meta Platforms Inc., TikTok, and Shopify Inc. advertising and platform policies.

2. ELIGIBILITY AND AGE COMPLIANCE

2.1 Age Requirements

The Services and products are intended for adults 18+ only. This age restriction ensures compliance with:

• AppLovin's Children's Privacy Protection requirements
• Google's age-appropriate advertising policies
• Meta's minor protection standards
• YouTube's age-restricted content guidelines
• COPPA and international children's privacy laws

2.2 Geographic Eligibility

Services are available to customers in approved jurisdictions where cosmetic products can be legally imported and used. Restrictions may apply based on local cosmetic regulations, international trade sanctions, and platform-specific geographic limitations.

3. PLATFORM-SPECIFIC ADVERTISING COMPLIANCE

3.1 AppLovin Corporation Compliance

Mandatory AppLovin Disclosure Language: "We work with AppLovin to deliver ads in our mobile application and other devices and/or platforms. AppLovin's advertising technology processes device identifiers, purchase behavior, geographic location data, and app usage patterns. Third-party measurement partners may be collecting and processing Personal Data as part of the Open Measurement Working Group to perform ad measurement. For more information about AppLovin's collection and use of your information visit: https://legal.applovin.com/privacy"

3.2 Google LLC and YouTube Compliance

We participate in Google's advertiser transparency and verification programs where applicable, and our advertising content complies with Google's advertiser identity requirements and health/beauty product policies.

3.3 Meta Platforms Compliance

Mandatory Compliance Declaration: "We strictly comply with Meta's enhanced health and wellness data restrictions effective January 2025. We expressly do not target advertisements based on sensitive health categories, health conditions, fitness data, wellness behaviors, medical history, pharmaceutical interests, or healthcare service utilization."

4. PRODUCT INFORMATION AND REGULATORY COMPLIANCE

4.1 Cosmetic Product Classification

DERMXELL⁺ products are cosmetic preparations intended for external use as directed. They are not medical devices, pharmaceuticals, or therapeutic goods making medical claims.

4.2 FDA Disclaimer

"These products have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary based on skin type, age, lifestyle, and adherence to usage instructions."

5. WEBSITE INFORMATION ACCURACY AND DISCLAIMERS

We are not responsible if information made available on the DERMXELL⁺ website is not accurate, complete, or current. The material on our website is provided for general information only and should not be relied upon or used as the sole basis for making skincare decisions without consulting dermatological professionals.

6. SERVICE MODIFICATIONS AND PRICING

Prices for DERMXELL⁺ products are subject to change without notice. We reserve the right to modify or discontinue any Service, product, or content at any time without notice.

6.4 Comprehensive Return and Refund Policy: Products must be returned within 60 days of delivery. Items must be in original condition with original packaging. Used products accepted only for defective or quality issues. See full Refund Policy for details.

7. ORDERS, BILLING, AND ACCOUNT INFORMATION

7.6 Enhanced Payment Terms

Billing and payment processing are handled by our subsidiary, Aqualanes Limited. All payments are processed through PCI DSS compliant systems using SSL encryption.

Accepted methods include major credit cards including Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and Google Pay.

8. ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our website that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

9. THIRD-PARTY LINKS AND INTEGRATIONS

Certain content, products, and services available via DERMXELL⁺ may include materials from third parties. Third-party links on our website may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party websites.

10. OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind.

11. USER COMMENTS, REVIEWS, AND SUBMISSIONS

If you send us specific submissions, such as product reviews, testimonials, or contest entries, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any User Content that you provide to us.

11.5 Intellectual Property Rights

All content, features, and functionality on the DERMXELL⁺ website are owned by Aqualanes Limited and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

12. PROHIBITED USES

You are prohibited from using the site or its content for any unlawful purpose, to solicit others to perform or participate in any unlawful acts, to violate any international or local regulations, or to infringe upon our intellectual property rights.

13. ENHANCED DATA PROTECTION

Our data processing practices comply with GDPR, UK GDPR, CCPA, CPRA, PIPEDA, and Australian Privacy Act. See our Privacy Policy for full details.

14. INTERNATIONAL PRODUCT IMPORT

By completing an international purchase, customers explicitly acknowledge responsibility for all local import duties, VAT/GST, customs fees, and compliance with destination country import regulations.

15. ADVERTISING COMPLIANCE FRAMEWORK

All product efficacy claims are substantiated by independent clinical testing, peer-reviewed research, or consumer studies. We do not make medical or curative claims about cosmetic products.

16. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

In no case shall Aqualanes Limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.

17. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Aqualanes Limited and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand made by any third party due to your breach of these Terms.

20. DISPUTE RESOLUTION AND GOVERNING LAW

International Customers: Governed by the laws of England and Wales. Arbitration via London Court of International Arbitration (LCIA).

United States Customers: Governed by Delaware state law. Arbitration via American Arbitration Association (AAA).

24. CONTACT INFORMATION